Overwhelming stench of urine when I went to visit my grandmother. The whole facility, could even breathe it through my mask.

Seven Hills Nursing Home was a VERY bad experience for my Dad. It was a short stay 8 days !!!

Mum has been at seven hills for a number of years. Mum was placed at the extra services unit. Recently, we had to relocate mum to a different facility. Seven hills nursing home was a place of quality under the previous management which indeed cared for its residents and staff. The new facility manager is rude, and seems to be busy smoking ! We have tried to address our concerns with her, unfortunately we were told several times that she is b...

Lack of professionalism from staff. Staff unable to recognise behaviours of a patient with dementia, and lack of knowledge to apply strategies. Uneducated staff. Food was ok. Music therapy and activities are ok.

I needed to put my Dad into Aged Care some months back, I had heard good things about this facility but I am very disappointed!! I am currently seeking placement elsewhere. The RN's appear disinterested, you are lucky if they look at you when you are speaking to them. Buzzer response time is poor, Dad often waits more than 20 minutes for somebody to answer his buzzer, leading to anxiety. The AIN's do their best but often appear to be short of sta...