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Southern Cross Care Caloundra

3 2 Reviews | Write a Review

Operator Average Quality
(23 Reviews)

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Review Southern Cross Care Caloundra
2 reviews sorted by Date Rating Type
Tyree4376 Nov 30, 2019

My Mum went into care very reluctantly and just wanted to die. She was 84 and had a life threatening heart condition. After three days she was joking with the staff and had fellow residents popping in and out of her room for chats. Towards the end of her life she actually thanked us for choosing such a lovely place with lovely people to spend her last few months. After she passed, the staff continued to support our family. So very grateful for all they did for our family.

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harper Aug 14, 2016

Management and Staff seem more focused on filling out paperwork than actually providing good care. Family have to repeatedly remind staff that the resident's clothing needs to be changed and washed. Fingernails not trimmed, resident frequently cutting his face shaving with cheap disposable razers rather than assistance being provided. Meals not very interesting, do not reflect the promotional material,high sugar desserts every day. Expensive hearing aid and several sets of dentures lost in the system, no effort made by staff to advise family or seek to replace. Mostly very pleasant staff, but poor delivery of care. Resident is happy, family is very disappointed with the standard of care. The organisation's head office admin department has totally failed to produce timely or accurate cost summaries and invoices,and has blamed "software issues" for their failing for nearly 12 months. Local and head office senior management do not understand the Aged Care System as it relates to residents and care recipients.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Care Caloundra

Available Rooms

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Minimum room size 15.75m2

Room Description

Light and airy generous sized room with ensuite. All rooms have either access to the well- maintained garden areas or for residents requiring more secure rooms they the option of a room containing a window with views of the gardens. Each room has a fan heater telephone and television connection and built in wardrobe. The bed and a bedside locker are supplied and residents make the space their own with furniture contributions. There is the option for couples or friends to reside in adjoining or interconnected rooms.

Common Areas Description

Constructed in 2005 this single storey home is designed to suit the coastal lifestyle of people living in the region. The home has large activity rooms and lounge rooms with flatscreen televisions open resort-style dining areas along with smaller private spaces. The well-maintained external garden areas with a variety of native and tropical gardens herb garden and orchid shadehouse are available for residents to spend time with their visitors including covered patio areas with outdoor furniture BBQ areas and garden gazebos along with internal courtyard areas. The coffee shop is open daily for residents and their guests which is located in the main foyer area. Residents can also utilise the tea and coffee making facilities in the dining areas for their guests. The home is air-conditioned in the central living areas. A person living in this home would also have access to a library of books and a computer for accessing the internet the gymnasium mediation room hairdressing salon and function room. There is a resident laundry offered for residents who choose to do some of their own washing.

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