Our dear mother has been a resident in Illoura for over twelve months, she passed away 16/02/20. Every case is different, circumstances differ, opinions differ. but we cannot fault the care, the compassion, the devotion to duty and care that our mother received whilst a resident. The amenities are comfortable, home away from home. Staff are pushed to the limit with patient ratios, I spent a lot of time with my mother in the days prior to her d...

Southern Cross Care are all concern and “I understand how you feel” but at the coal face of the nursing home are ineffective. They have so many layers of well paid “managers” in Head Office essentially achieving nothing.

Have had both parents in this facility until I was able to relocate back to Chinchilla and care for them - they most likely would not be alive still if I had not made that decision to remove them. A friend's uncle passed away last week through lack of attention and care - had a fall and broken his ribs and was not able to feed himself - staff just left the plate next to his bed - obviously he died from malnutrition. Very understaffed - somethi...

The building is showing its age, however there are plans to demolish existing building and rebuild. The regular staff are well trained, however Agency staff lack the same compassion. The food is nutritious and of ample quantity. RN who administers medication has been seen dropping tablets on the floor and administering same. They also put fingers in the medication cup instead of tipping onto a spoon. My mother does not wish to participate in acti...

The building is showing its age, however there are plans to demolish existing building and rebuild. The regular staff are well trained, however Agency staff lack the same compassion. The food is nutritious and of ample quantity. RN who administers medication has been seen dropping tablets on the floor and administering same. They also put fingers in the medication cup instead of tipping onto a spoon. My mother does not wish to participate in acti...