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Southern Cross Care Chinchilla Illoura Village

3.5 6 Reviews | Write a Review

Operator Average Quality
(23 Reviews)

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Review Southern Cross Care Chinchilla Illoura Village
6 reviews sorted by Date Rating Type
Schuyler6754 Feb 22, 2020

Our dear mother has been a resident in Illoura for over twelve months, she passed away 16/02/20. Every case is different, circumstances differ, opinions differ. but we cannot fault the care, the compassion, the devotion to duty and care that our mother received whilst a resident. The amenities are comfortable, home away from home. Staff are pushed to the limit with patient ratios, I spent a lot of time with my mother in the days prior to her death and cannot say enough about the wonderful people who attended her. You hear so many horror stories about aged care. We experienced a couple of not so perfect incidents but this did not reflect on the care our mum received. Ours was not a horror story, the contrary. I would personally like to thank all the staff at Illoura for their support and for the care and compassion they gave our mum as a resident.

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Kale1424 Oct 10, 2018

Southern Cross Care are all concern and “I understand how you feel” but at the coal face of the nursing home are ineffective. They have so many layers of well paid “managers” in Head Office essentially achieving nothing.

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Maud8466 May 09, 2017

Have had both parents in this facility until I was able to relocate back to Chinchilla and care for them - they most likely would not be alive still if I had not made that decision to remove them. A friend's uncle passed away last week through lack of attention and care - had a fall and broken his ribs and was not able to feed himself - staff just left the plate next to his bed - obviously he died from malnutrition. Very understaffed - something like 1 x RN on a Saturday night to 70 patients. Facility should be closed down.

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Jacey6723 Sep 30, 2015

The building is showing its age, however there are plans to demolish existing building and rebuild. The regular staff are well trained, however Agency staff lack the same compassion. The food is nutritious and of ample quantity. RN who administers medication has been seen dropping tablets on the floor and administering same. They also put fingers in the medication cup instead of tipping onto a spoon. My mother does not wish to participate in activities and as my father visits every day she is very happy in her surroundings. Laundry is attended to promptly. Personal Care is conducted in a way which maintains my Mothers privacy and dignity.

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Christina6846 Apr 21, 2015

My mother is in a NH and although the building is old and could possibly benefit from renovations. I chose it because it looks homely, smelt nice, staff all looked happy. I saw staff working and laughing. I watched staff in the dining room, discretely assisting residents, observed staff walking residents and talking to them even though they have dementia. REN and management are always available to discuss any concerns. We are kept up to date via newsletter on activities etc. I would like to see more 'old' style food on the menu eg. bread and butter pudding, irish stews. Beautiful gardens which can be seen from every room.

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Sue McCormack Apr 01, 2015

We purposely selected a home that had a 'homely feel' which my Mums Nursing Home has. Yes I know the building needs renovations, however it is close to their home for my Father to visit and her care is second to none. The staff are friendly, my Father is not a resident but they all know him and look after him as well. The other residents also know him and often when I visit he is sitting talking to them. Their social life is 100% better than when my Mum lived at home. They are always striving to improve the menu and often ask for input from residents. Personally I would like to see more food that generation ate eg. stews, soups, curried sausages, bread and butter pudding and rice puddings and the like. As a nurse who has worked in aged care for 26 years, if my Mum is happy and well cared for then I am happy.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Care Chinchilla Illoura Village

Available Rooms

Room Name

Standard Shared

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

Minimum room size 28.03m2

Room Description

The shared rooms in the Illoura wing have a shared ensuite and come with an electric bed bedside table with lockable drawer built in wardrobe nurse call system and reverse cycle airconditioning. Suited for partners or friends to share each room has telephone and television connection. A small space that can be made into a kitchenette with power and cupboard is available.

Common Areas Description

This well-maintained facility located on a generous parcel of land is a single-storey home of brick construction. There are a variety of large lounge and activity areas as well as smaller more intimate spaces. Much of the facility is air-conditioned and the space flows towards the garden areas within and outside of the home. The residents have access to the on-site library chapel hairdressing salon and mens den. There is a secure memory support wing available to assist residents living with dementia including a secure garden with exotic and native plants and raised vegetable gardens growing pickable crops such as peas strawberries and cherry-tomatoes. The rural lifestyle is supported by the mens den for working on small projects and the animals on-site including a fish pond chicken pen and dog currently sharing the home with the residents.

Room Name

Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Minimum room size 15.22m2

Room Description

Rooms in the Illoura wing have a private ensuite and come with an electric bed bedside table with lockable drawer built in wardrobe nurse call system and reverse cycle airconditioning. Each room has telephone and television connection. A small space that can be made into a kitchenette with power and cupboard is available.

Common Areas Description

This well-maintained facility located on a generous parcel of land is a single-storey home of brick construction. There are a variety of large lounge and activity areas as well as smaller more intimate spaces. Much of the facility is air-conditioned and the space flows towards the garden areas within and outside of the home. The residents have access to the on-site library chapel hairdressing salon and mens den. There is a secure memory support wing available to assist residents living with dementia including a secure garden with exotic and native plants and raised vegetable gardens growing pickable crops such as peas strawberries and cherry-tomatoes. The rural lifestyle is supported by the mens den for working on small projects and the animals on-site including a fish pond chicken pen and dog currently sharing the home with the residents.

Room Name

Superior Shared

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

Minimum room size 29.97m2

Room Description

The Calma Court shared rooms are more recent additions to the SCC Chinchilla facility. The rooms have generous floor areas a shared ensuite and natural light through the window facing out towards the gardens and neighbourhood. The rooms come with an electric bed bedside table with lockable drawer built in wardrobe nurse call system and reverse cycle airconditioning. Each room has telephone and television connection. The grand size of the room allows for a superior level of space for couples andor space for residents needing equipment to facilitate their care.

Common Areas Description

This well-maintained facility located on a generous parcel of land is a single-storey home of brick construction. There are a variety of large lounge and activity areas as well as smaller more intimate spaces. Much of the facility is air-conditioned and the space flows towards the garden areas within and outside of the home. The residents have access to the on-site library chapel hairdressing salon and mens den. There is a secure memory support wing available to assist residents living with dementia including a secure garden with exotic and native plants and raised vegetable gardens growing pickable crops such as peas strawberries and cherry-tomatoes. The rural lifestyle is supported by the mens den for working on small projects and the animals on-site including a fish pond chicken pen and dog currently sharing the home with the residents.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Minimum room size 19.75m2

Room Description

Calma Court rooms are more recent additions to the SCC Chinchilla facility. The rooms have generous floor areas a private ensuite and natural light through the window facing out towards the gardens and neighbourhood. The rooms come with an electric bed bedside table with lockable drawer built in wardrobe nurse call system and reverse cycle airconditioning. Each room has telephone and television connection. The grand size of the room allows for a superior level of space and extra space for residents needing equipment to facilitate their care.

Common Areas Description

This well-maintained facility located on a generous parcel of land is a single-storey home of brick construction. There are a variety of large lounge and activity areas as well as smaller more intimate spaces. Much of the facility is air-conditioned and the space flows towards the garden areas within and outside of the home. The residents have access to the on-site library chapel hairdressing salon and mens den. There is a secure memory support wing available to assist residents living with dementia including a secure garden with exotic and native plants and raised vegetable gardens growing pickable crops such as peas strawberries and cherry-tomatoes. The rural lifestyle is supported by the mens den for working on small projects and the animals on-site including a fish pond chicken pen and dog currently sharing the home with the residents.

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