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Southern Cross Care Edens Landing

2.5 6 Reviews | Write a Review

Operator
Southern Cross Care (QLD) Inc

Operator Average Quality
(23 Reviews)

Room Vacancies:
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  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Southern Cross Care Edens Landing     (07) 3805 1844

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Review Southern Cross Care Edens Landing
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
How likely are you to recommend this service to a friend or a colleague?
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6 reviews sorted by Date Rating Type
Dayne9823 Aug 31, 2019

Was concerned for my mothers welfare when she was ill and needed oxygen. Antibiotics administered a few days later. Elderly people go fownhill very quickly so wasn't happy they waited so long. Also wasn't happy to be fobbed off on the phone as I don't live close and can't just pop in to check on her.

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Erling2286 May 14, 2019

My Father-In-Law moved to the Retirement Village as it had High Care in Connolly Court as his needs progressed. Hi wife fell ill and he went in respite for a month elsewhere waiting to get into Connolly Court, so don't expect to get a priority place if you live in the Village. Once in, it took just over a week for the complete lack of care, respect and dignity, the poor facilities and shockingly arrogant management at Connolly Court, to see him self-admit to hospital and die. Our pleading for his needs to be met were ignored. He was treated like a fool because he had a hearing loss and an accent, and low mobility. He was high-functioning cognitively until the last moment. If he had not been in that place, he would be with us. Disgusting. Village life in the independent units has also nosedived under new management structures, so we are paying to get my Mother-in-law out.

Was this review helpful?  2

Robert1632 Apr 15, 2019

The staff at this facility try their best to provide the best quality care however are often forced to skip breaks in order to complete everything. Resident care is always first priority.

Was this review helpful?  1

Anonymous8328 Sep 18, 2018

Mum has just been in care for 3 months. I am happy with iur choice of care.

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Agustin1825 Jan 20, 2016

There is no communication between my sister (who has suffered a stroke) but who still of sound mind. They have her in a section where the residents are in my mind half dead. If she is not taken out to do any activities she is stuck in her room. Her room is too small. She used to be in another section where she had plenty of room and the bathroom was suitable. The bathroom in this room is inadequate.

Was this review helpful?  4

BRKeys Dec 09, 2015

Poor quality of service. My mother in law tried twice to stay in the age care. Each time they failed to administer her medicine on time n she was in pain the whole day.

Was this review helpful?  1

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Care Edens Landing

SCC Edens Landing facility is designed with the resident's living areas and accommodation grouped into four homes, along with utilities building with kitchen, large dining, lounge and activities rooms. The residents houses are brick construction dwellings built around a central atrium courtyard. In each house is a dining, lounge and kitchenette that assists residents to be selfsufficient when entertaining guests or socialising with the other residents. The gardens at the facility are a significant design feature of the home, as the atrium contains lovely flowering annuals and the like. The residents each have a patio area where they can have flower pots and outdoor settings to enjoy or garden in as they wish. The external gardens are also significant with a Bali hut BBQ area boasting rainforest plants, succulents and water features, while other garden areas on the site have native plants to attract the birdlife. For residents living with dementia there is a secure memory support house

Available Rooms

Room Name

Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Minimum room size 13.76m2

Room Description

Each room at SCC Edens landing has access to its own garden and patio area where residents can have their own potted plants and decoration to personalise the space. Inside each airy room there is a private ensuite nurse call system fan telephone and television connection. The room comes furnished with an electric bed chair bedside table and built-in wardrobe.

Common Areas Description

When large gatherings are called for to celebrate or host special events the large lounge dining and activities area of the utilities building is the meeting place for the residents. Alternatively the individual homes that house the resident rooms also have common areas to enjoy including an atrium courtyard lounge dining and kitchenette area. The lounge areas have flat screen televisions and are also offered access to the Silver Memories radio station. The garden areas of SCC Edens Landing are of a quality and size that entice residents to utilise these common areas also. There is a Bali hut BBQ area with exotic plantings and water features along with each houses atrium courtyard. The hairdressing salon is contained in a further building on the site.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Minimum room size 16.15m2

Room Description

Each room at SCC Edens landing has access to its own garden and patio area where residents can have their own potted plants and decoration to personalise the space. Inside each airy room there is a private ensuite nurse call system fan telephone and television connection. The room comes furnished with an electric bed chair bedside table and built-in wardrobe. These extra spacious rooms are suited for those needing more personal space for visitors or possessions or if space is needed for equipment used for the individuals care.

Common Areas Description

When large gatherings are called for to celebrate or host special events the large lounge dining and activities area of the utilities building is the meeting place for the residents. Alternatively the individual homes that house the resident rooms also have common areas to enjoy including an atrium courtyard lounge dining and kitchenette area. The lounge areas have flat screen televisions and are also offered access to the Silver Memories radio station. The garden areas of SCC Edens Landing are of a quality and size that entice residents to utilise these common areas also. There is a Bali hut BBQ area with exotic plantings and water features along with each houses atrium courtyard. The hairdressing salon is contained in a further building on the site.

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