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20-24 Loane Dr, Edens Landing QLD 4207
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Operator Average Quality
(23 Reviews)
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Southern Cross Care Edens Landing (07) 3805 1844
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Was concerned for my mothers welfare when she was ill and needed oxygen. Antibiotics administered a few days later. Elderly people go fownhill very quickly so wasn't happy they waited so long. Also wasn't happy to be fobbed off on the phone as I don't live close and can't just pop in to check on her.
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My Father-In-Law moved to the Retirement Village as it had High Care in Connolly Court as his needs progressed. Hi wife fell ill and he went in respite for a month elsewhere waiting to get into Connolly Court, so don't expect to get a priority place if you live in the Village. Once in, it took just over a week for the complete lack of care, respect and dignity, the poor facilities and shockingly arrogant management at Connolly Court, to see him self-admit to hospital and die. Our pleading for his needs to be met were ignored. He was treated like a fool because he had a hearing loss and an accent, and low mobility. He was high-functioning cognitively until the last moment. If he had not been in that place, he would be with us. Disgusting. Village life in the independent units has also nosedived under new management structures, so we are paying to get my Mother-in-law out.
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2
The staff at this facility try their best to provide the best quality care however are often forced to skip breaks in order to complete everything. Resident care is always first priority.
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1
Mum has just been in care for 3 months. I am happy with iur choice of care.
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There is no communication between my sister (who has suffered a stroke) but who still of sound mind. They have her in a section where the residents are in my mind half dead. If she is not taken out to do any activities she is stuck in her room. Her room is too small. She used to be in another section where she had plenty of room and the bathroom was suitable. The bathroom in this room is inadequate.
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4
Poor quality of service. My mother in law tried twice to stay in the age care. Each time they failed to administer her medicine on time n she was in pain the whole day.
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1