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Southern Cross Care (SA & NT) The Pines Lodge

2.75 4 Reviews | Write a Review

Operator Average Quality
(46 Reviews)

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Review Southern Cross Care (SA & NT) The Pines Lodge
4 reviews sorted by Date Rating Type
Maximilian562 Nov 17, 2015

Having problems with staff not answering call bells.My Mother had 2 falls on 15 Nov notified by staff of falls the next day on visiting Mum she rang bell to go to toilet. Waited 30 min then I transferred Mum to toilet with difficulty she rang bell for help again waited 15 min when staff did arrive just stated they were busy.When I approached supervisor she stated the policy was to answer bells within 20 mins .I find this is to good care and are elderly deserve better care.

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Elsie9373 Nov 11, 2015

My Mum has been in Southern Cross The Pines Lodge North Plympton S.A for 18 months now. I can't thank those wonderful people enough. Now I have placed my Dad in there too. You couldn't find a better Aged Care Facility.

Was this review helpful?  1

Stuart6403 Oct 25, 2015

What you see is not what you get. Food is absolutely appalling, this facility does not even have a kitchen! Building and grounds are excellent. Lack of permanent staff is very unsettling for residents, they never know who is going to be working, too many agency staff who barely speak English.

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Breanne6135 Oct 20, 2015

Building lovely staff often unable speak English and not very well trained lack empathy in there approach to residents .

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Care (SA & NT) The Pines Lodge

The Pines Lodge Residential Care is situated on Marion Road between the city and beaches is close to shops and public transport. Fully maintained by Southern Cross Care, each of the 144 rooms offer you spacious ensuites, built-in wardrobes, reverse cycle air-conditioning and chef cooked meals prepared on site to suit your needs. You can relax and enjoy the garden or socialise and enjoy the active lifestyle program. Catch up with friends at the Pines Courtyard Café or communal lounge room, invite guests to dine or we can organise and cater for private family or friend functions. There is also a chapel catering to all faiths and denominations. The Pines Lodge, which includes the Rehabilitation Centre located within the complex, provides high care services that people trust and our team of qualified staff provide individualised care to suit the level and complexity of your needs. Pastoral care staff are also available to provide counselling and social support to you.

Available Rooms

Room Name

Single room + private ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

144

Room size (sqm)

6.2m x 4.4m

Room Description

Builtin robe TV heating cooling individual Ensuite with shower toilet basin. Couples Rooms. Garden Views.

Common Areas Description

Intimate lounge areas 4 expansive dining rooms Private dining Cafe Hairdressing Beauty Therapy Salon Large open spaces both inside out Chapel Beautifully landscaped Gardens.

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