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Southern Cross Care Stretton Gardens

4 4 Reviews | Write a Review

Operator Average Quality
(23 Reviews)

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Review Southern Cross Care Stretton Gardens
4 reviews sorted by Date Rating Type
goelsewhere Nov 09, 2017

This facility is very well presented but as we found out has lots of hidden issues with care. We found care and hygiene was often lacking at times(we were constantly on to them). Outings were supposed to be happening but got fewer and fewer until they stopped completely due to different excuses. Staff were obviously prepped on what to say to relatives and seemed afraid of management. I witnessed a wheelchair bound resident state she needed to go to the toilet. She was told to go in her nappy and it would be cleaned up when the nurse had time. You have to insist on your parent going to the hospital if things get bad, or they will just let them die. Recommendations given from the hospital were disregarded. When questioned as to why, the manager explained the care would basically be her way and we were latter told quite abruptly, if we didn't like it, then we could leave. We were then shown the door. I'm not sure if there is a staff shortage or just bad management. Some of the staff are lovely and caring but appeared too scared to speak up. I don't know what goes on there maybe just a business, but they seem to use the excuse that your parent has dementia so you can't listen to what you are being told. Well they must have had dementia only in your care because once removed to another facility, they actually put on weight and the dementia symptoms disappeared.

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Brennan4634 Apr 21, 2017

We found high care needs were often lacking at times and recommendations giving from hospital were disregarded or ignored. Management was quite rude to us and we were told if we didn't like it ,we could leave. I'm not sure if there is a staff shortage or just bad management. Some of the staff are lovely and caring but appeared to afraid too speak up. Outings were a lot rarer than told initially. Appears great until you look closer at the high care part.

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Mrs Moran May 25, 2015

I discovered Southern Cross Care Stretton Gardens by chance as I was in urgent need of care for my bestfriend's Mum as my bestfriend has moved overseas and her Mum had declined in her health. I was very impressed with the management of this service and with the staff. It was to me the 5 star (like the Hilton) of aged care. I was thrilled my friend, although on a pension was able to get a high care placement there. This is such a lovely establishment with big airy rooms and wonderful diverse seating areas inside and out. It was the type of place the visitors felt comfortable to visit. It has a lovely library, hairdressing salon, gorgeous outdoor areas, spacious foyer and walkways. This is the most modern style of aged care I have ever seen. I would be happy to go there in my later years. Definitely worth checking out. With my work I have been to many aged care facilities and this is one of the very best. Well done to the management and staff as well as the designers of Southern Cross Care Stretton Gardens, Drewvale. You really looked after my bestfriend's Mum well and for that we are very grateful for.

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joboe1 May 12, 2015

This facility is modern and well run. All residents have their own room with en-suite, and quality furniture. The physiotherapist is present four days per week and runs a pain clinic each day, which also provides social interaction. The activity therapists are present every week day and provide a wonderfully varied program to suit the needs of all residents. As with all similar facilities, the numbers of nurses/carers could be increased, so that residents don't wait so long when they press the call button, but this is not too bad really. There are some very caring and gifted registered nurses on staff. I would highly recommend this facility.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Care Stretton Gardens

SCC Stretton is a grand home design to provide independent living in a secure and luxurious home. The style of the rooms with the situation of the ensuite in relation to the bed space provides privacy while the bay window extends the room into the surrounding garden and lawn areas to enhance natural light and a cosy location to relax. With the coffee shop, chapel and numerous living areas it is easy to enjoy the feeling of community within the home and to also enjoy the resident bedrooms, the smaller intimate spaces inside and sitting areas in the garden for privacy and to benefit from opportunities for independence.

Available Rooms

Room Name



Single room + ensuite



No of rooms


Room size (sqm)

Minimum room size 22m2

Room Description

Beautifully appointed large modern room with ensuite. Each room has a fan air-conditioning nurse call system telephone and television connection. Supplied to furnish each room is an electric bed bedside chest table with two chairs along with storage of a large chest of drawers and built in wardrobe. There is the option for couples or friends to reside in adjoining rooms. Each room has a bay window allowing a beautiful extension of the room to sit with friends or guests and enjoy the outlook.

Common Areas Description

Constructed in 2008 this single-storey brick-construction grand style home is tastefully decorated throughout. The home has large activity rooms and function room roomy lounge rooms with flatscreen televisions open stylish dining areas along with smaller private spaces. The well-maintained external garden areas with a variety of native and tropical gardens contain multiple outdoor areas for gathering with family and friends or to hold a barbecue. The coffee shop is open 3 mornings per week for residents and their guests. Residents can also utilise the tea and coffee making facilities in the activities room for entertaining. These areas of the home can be booked for private family functions. The home is fully air-conditioned throughout. A person living in this home would also have access to a library of books games and a computer mediation room and hairdressing salon. There is a resident laundry offered for residents who choose to do some of their own washing.

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