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Southern Cross Care Yaraandoo

2.5 8 Reviews | Write a Review

Operator Average Quality
(14 Reviews)

Room Vacancies:

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Review Southern Cross Care Yaraandoo
8 reviews sorted by Date Rating Type
Alaina2390 Sep 25, 2018

There is not enough staff to look after the residents.

Was this review helpful?  1

Halie3805 Jul 31, 2017

My mothers health and emotional well-being declinded over time when a resident. I understand there would be a certain level of decline given the circumstances however she was never encouraged to participate, she was at times asked would say no and that would be it. Her confidence and self esteem plumeted and she ended up solely relient on their services which caused her to fall out pf bed, be threatened for pushing her buzzer, bedsores from not being appropriately managed and sitting in feaces for extended periods of time. A complaint to the appropriate authorities proved pointless as the nursing home lied in their responses. What can you do. Absolutely nothing!

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Diego3496 Jul 31, 2017

My mothers qaulity of life significantly declinded when placed in a nursing home. There was no positive encourage or a reason for her to feel alive. Very sad situation. Her level of care lead to her passing much early than I believe she should have, she was aged 74 at time of death. When a complaint was officially made the provider blatantly lied to which it came down to familys word against managers so of course my mothers well being and existence meant nothing. There are loop holes in the aged care system within nursing homes that really need to be filled.

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Nothappy May 16, 2017

My mother is a resident there, and is quite regularly left sitting in faeces and as she doesn't mobilise is at the mercy of the staff. Quite often they will come in and say we will be back in a minute and don't reappear for anything up to 45 minutes. She has also been left sitting on the toilet for anything up to 30 minutes. Some of the staff are quite rude, and the manager of the facility is not someone whom I feel should be in command of an aged care facility.

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Stacy6560 Nov 11, 2016

My mother is a resident here, and yesterday was left sitting in faeces for 45 minutes. I spoke with the nursing staff who were at best unhelpful, descending into rudeness, when I enquired as to when she could expect to be attended to. The manager wasn't available for me to voice my concerns, but I fully intend to follow this up.

Was this review helpful?  1

Janiya0 Jul 25, 2016

Yaraandoo's care of mum declined when her needs become higher. Certain staff members were inappropriate with comments made to mum, mum was blamed for falling out of bed. Eventually we relocated mum as the manager continued to protect the staff instead of acknowledging the problem and fixing it. Would highly recommend surveillance cameras in the room if you need to access this facility.

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Melb3553 Mar 16, 2016

Yarandoo us an excellent aged care facility. They looked after my father extremely well during his stay there. They were always friendly and always willing to answer all my questions. The staff were friendly and courteous to my father. They have a great variety of activities that the residents can join in with if they want. The staff were extremely helpful and respectful when my father passed away. Yarandoi is one of the most lovely aged care facilities that I have seen- lovely building snd grounds, very nice rooms, excellent staff and amenities.0

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leo2015 Jun 13, 2015

i don't think enough is done at this facility to address the need of patients with dementia. my relative became more withdrawn as time progressed, therefore making him more isolated. the rooms were not up to standard with cleanliness and often when i visited the floors needed vacuuming and the bathrooms needed cleaning.

Was this review helpful?  2

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Care Yaraandoo

Located at Somerset, Yaraandoo bears the indigenous name for the Southern Cross constellation. Situated high on the hill at Somerset overlooking the ocean and Table Cape. The design has captured the vista of the sea and many of the rooms have been sited to capture the best of the views.All these spacious rooms are single with an en-suite, with many looking onto the extensive landscaped gardens. The warm friendly ambience is evidenced by the close involvement with the local community and Yaraandoo is seen as a hub of activity in this seaside town.From the friendly café in the entrance to the wonderful lounge rooms overlooking Table Cape, this facility says “welcome” to residents and visitors. The quality of the meals is a feature of this facility, as the smaller size of Yaraandoo allows a home-like menu, with local seasonal vegetables a feature.We have a comprehensive training and development calendar to support our employees to deliver an excellent service.

Available Rooms

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

21 m²

Room Description

These rooms are significantly larger than the standard and superior rooms and are all modern in presentation and tastefully decorated. Rooms are fully furnished with an electronically controlled bed wardrobes either built in or free standing bedside cupboard and a casual table. There is private secure storage for those personal treasures. The carpets and curtains are modern and in good order.

These rooms feature a bay window with space for relaxing in a comfortable chair admiring the sunny views. There is ample space for personalisation of the rooms with precious belongings. These rooms all have a large window with a sunny outlook to a courtyard ocean or rural environment. Rooms with courtyard views also have direct access from the room into the large paved open courtyard. All rooms are in close proximity to the activity lounge and dining areas. All these rooms have a picture rail for placement of personal mementos.

Common Areas Description

The entry to the home is welcoming decorated with comfortable arm chairs and features a small caf for use by residents visitors to enjoy.

A feature of this facility is the many small lounge rooms located throughout the home. Each lounge provides a different experience including the Internet Kiosk setup with computers for residents use the mens room complete with pool table the craft room and the larger activity area which provides space to watch the many entertainers who share their varied talents. These lounges provide plentiful opportunity for socialising and there is a lounge available for private functionsdining. This lounge has a kitchenette and each lounge area also has access to teacoffee making facilities some have a kitchenette also and all areas have comfortable lounge seating. The outlook from each lounge is either onto the beautiful gardens or paved courtyard and sea views from the courtyard.
The home has a range of decoration reflective of the era including hall tables china cabinets and arm chairs for relaxing to enjoy the outlook. A wall of prints shows the bygone era of the town and provides opportunities to reminisce and reflect on how the area has changed.

A Chapel provides for quiet contemplation and spiritual reflection and is hosts to many interdenominational services. The Chapel is open and available for residents andor their family anytime they may wish.

The level courtyard is fully paved and has comfortable garden furniture. Raised garden beds are provided together with room-side garden areas which encourages a sense of community involvement and enjoyment.
The Wellness Centre is designed for the wellbeing of residents. A range of therapies are offered to ease the mind body and soul in an aesthetically pleasing environment.
All areas of the facility are fully carpeted with quality drapes fittings and furnishings. Style and comfort are maintained creating a warm and inviting environment which caters to individuals

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

21 m²

Room Description

These larger-than-average rooms have magnificent views of the Bass Strait and Table Cape hinterland and provide the opportunity to relax while admiring the views and watching the passing sea trade. Located within a newer part of the building these rooms are all furnished in modern colours and design.

The beds are electronically controlled with matching bedside table and overbed tables are in excellent condition. All furniture has been well maintained. The rooms are tastefully decorated with modern carpets and curtains and ample space within the built in wardrobes.

All these rooms have a picture rail for placement of personal mementos. All rooms have a phone which receives incoming calls.

Common Areas Description

The entry to the home is welcoming decorated with comfortable arm chairs and features a small caf for use by residents visitors to enjoy.
A feature of this facility is the many small lounge rooms located throughout the home. Each lounge provides a different experience including the Internet Kiosk setup with computers for residents use the mens room complete with pool table the craft room and the larger activity area which provides space to watch the many entertainers who share their varied talents. These lounges provide plentiful opportunity for socialising and there is a lounge available for private functionsdining. This lounge has a kitchenette and each lounge area also has access to teacoffee making facilities some have a kitchenette also and all areas have comfortable lounge seating. The outlook from each lounge is either onto the beautiful gardens or paved courtyard and sea views from the courtyard.
The home has a range of decoration reflective of the era including hall tables china cabinets and arm chairs for relaxing to enjoy the outlook. A wall of prints shows the bygone era of the town and provides opportunities to reminisce and reflect on how the area has changed.
A Chapel provides for quiet contemplation and spiritual reflection and is hosts to many interdenominational services. The Chapel is open and available for residents andor their family anytime they may wish.

The level courtyard is fully paved and has comfortable garden furniture. Raised garden beds are provided together with room-side garden areas which encourages a sense of community involvement and enjoyment.
The Wellness Centre is designed for the wellbeing of residents. A range of therapies are offered to ease the mind body and soul in an aesthetically pleasing environment.
All areas of the facility are fully carpeted with quality drapes fittings and furnishings. Style and comfort are maintained creating a warm and inviting environment which caters to individuals ne

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

17 m²

Room Description

These large spacious rooms are tastefully decorated and fully furnished with a personally controlled electronic bed and wardrobes either built-in or free standing with private storage space for personal items.

Attractive carpets and curtains decorate all these rooms and are in good condition.

There is ample space for personal belongings to individualise the room. The rooms have large picture windows allowing for natural lighting with a sunny outlook and attractive views to a courtyard ocean or the rural environment.

Rooms with courtyard views also have direct access from the room into the large paved open courtyard. All rooms are in close proximity to the activity lounge and dining areas. All rooms have a picture rail for placement of personal mementos.

All rooms have a phone which receives incoming calls.

Common Areas Description

The entry to the home is welcoming decorated with comfortable arm chairs and features a small caf for use by residents visitors.

A feature of this facility is the many small lounge rooms located throughout the home. Each lounge provides a different experience including the internet kiosk setup with computers for residents use the mens room complete with pool table the craft room and the larger activity area which provides space to watch the many entertainers who share their talents. These lounges provide plentiful opportunity for socialising. There is a lounge available for private functionsdining. This lounge has a kitchenette and each lounge area also has access to teacoffee making facilities some have a kitchenette also and all areas have comfortable lounge seating. The outlook from each lounge is either out to the beautiful gardens or a paved courtyard with sea views.

The home has a range of decoration reflective of the era including hall tables china cabinets and arm chairs for relaxing to enjoy the outlook. A wall of prints shows the bygone era of the town and provides opportunities to reminisce and reflect on how the area has changed over the years.

A Chapel provides for quiet contemplation and spiritual reflection and is host to many interdenominational services. The Chapel is open and available for residents andor their family anytime.

The level courtyard is fully paved and has comfortable garden furniture. Raised garden beds are provided together with room-side garden areas which encourages a sense of community involvement and enjoyment.

The Wellness Centre is designed for the wellbeing of residents. A range of therapies are offered to ease the mind body and soul in an aesthetically pleasing environment.
All areas of the facility are fully carpeted with quality drapes fittings and furnishings. Style and comfort are maintained creating a warm and inviting environment which caters to individuals needs.

Room Name

Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

17 m sq.

Room Description

These large spacious rooms are tastefully decorated and fully furnished with personally controlled electric beds wardrobes carpets and curtains all in good order. Within the room there is a lockable drawer for storage or items of a personal nature.

There is ample space for additional items of furniture to personalise the room. A picture rail provides the opportunity to display personal mementos. These rooms have large windows providing ample sunlight and all rooms are in close proximity to lounge and dining areas.

All rooms have a phone which receives incoming calls.

Common Areas Description

The entry to the home is welcoming decorated with comfortable arm chairs and features a small caf for use by residents visitors.

A feature of this facility is the many small lounge rooms located throughout the home. Each lounge provides a different experience including the internet kiosk setup with computers for residents use the mens room complete with pool table the craft room and the larger activity area which provides space to watch the many entertainers who share their talents. These lounges provide plentiful opportunity for socialising. There is a lounge available for private functionsdining. This lounge has a kitchenette and each lounge area also has access to teacoffee making facilities some have a kitchenette also and all areas have comfortable lounge seating. The outlook from each lounge is either out to the beautiful gardens or a paved courtyard with sea views.

The home has a range of decoration reflective of the era including hall tables china cabinets and arm chairs for relaxing to enjoy the outlook. A wall of prints shows the bygone era of the town and provides opportunities to reminisce and reflect on how the area has changed over the years.

A Chapel provides for quiet contemplation and spiritual reflection and is host to many interdenominational services. The Chapel is open and available for residents andor their family anytime.

The level courtyard is fully paved and has comfortable garden furniture. Raised garden beds are provided together with room-side garden areas which encourages a sense of community involvement and enjoyment.

The Wellness Centre is designed for the wellbeing of residents. A range of therapies are offered to ease the mind body and soul in an aesthetically pleasing environment.
All areas of the facility are fully carpeted with quality drapes fittings and furnishings. Style and comfort are maintained creating a warm and inviting environment which caters to individuals needs.

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