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Southern Cross Reynolds Court

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Operator Average Quality
(32 Reviews)

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Review Southern Cross Reynolds Court
3 reviews sorted by Date Rating Type
Paula3777 Oct 08, 2015

Since my father passed away the management of this facility has changed so I don't know what it is like now. The staff were caring and kind at the time.

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Stacy15 Jul 10, 2015

My Dad was in respite for short time while I visited my daughters. He hated being there. When I returned he was in hospital

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Retha6948 Jun 27, 2015

I have recently lost my Mother and she was residing in a Hostel between myself and my two sisters we put two complaints into the Aged Care Scheme as we were so disgusted with the care our Mother was not receiving, infection control was disgusting, and staff ran the Hostel and not the Management. My mother was there for 15mths before she died and in that time there was a change over of 3 managers. We went to all three Managers with our concerns but nothing really was resolved as each one left. The staff were rude to the Residents and staff should be identified who they are, AIN's are not sufficient in a Hostel they need more qualified staff and more compassionate staff for the elderly. I feel sad that mum has gone now but I can no longer do anything to help the other Residents. Most Residents don't have family to fight for there care nor do they have visitors. If I could change the system to make Hostel's a much better place to reside I would do everything in my power to make the major changes for these people they are not just left there to die they are still living and deserve a good quality of life and care.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Southern Cross Reynolds Court

Southern Cross Reynolds Court is a well-established village only minutes from central coast beaches, Tuggerah Lakes Golf Club, and a short walking distance to Bateau Bay Bowling Club. The local shopping centre is less than 400 meters from the village offering a range of medical facilities.The 80 rooms within the residential care facility onsite all include en-suite bathrooms, heating and ceiling fans. All have access to a veranda and overlook the gardens. Each wing has a central dining and lounge room with large screen TVs. The facility includes a community hall, barbeque area and chapel. A full activities program runs daily in the central activities area and Web2TV is available. Designed for people over 60, the village includes three one-bedroom and 119 two-bedroom self-contained units set in park-like grounds. Each spacious apartment includes an en-suite, kitchenette facilities, built-in wardrobes and access to a balcony, verand

Available Rooms

Room Name

Single room + private ensuite


Single room + ensuite



No of rooms


Room size (sqm)


Room Description

This facility has 80 rooms 70 with balconies. Rooms in this facility typically range between 18-22 square metres with an adjoining ensuite of 5-7 square metres. All single bedrooms rooms include a kitchenette low care rooms only and built-in robes and are furnished with an electric highlow bed in each room. Heater lights and ceiling fans telephone and television point are located in each room. Floors are either carpeted or covered with a cushioned non-slip vinyl. Ensuites include shower vanity unit and toilet and grab rails and are tiled. A nurse call device is located in both the bedroom and ensuite bathroom for residents safety. All rooms have fire sprinklers. All rooms look over external gardens or internal courtyards gardens.

Common Areas Description

Each wing has a central dining and lounge room with large screen TVs. There are eight carpeted loungesitting areas and five courtyards. The facility includes a community hall barbeque area two libraries a doctors room childrens play area wheelchair bays and a chapel. A 25 seater bus is shared between Southern Cross Care at Bateau Bay Caves Beach and Swansea locations. All common areas are air conditioned and Foxtel is available on lounge room TVs. All lounge areas have kitchenettes with tea and coffee making facilities. The facility was repainted in 2013.
The facility has a gym room and outdoor storage areas for scooters.

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