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SummitCare Wallsend

3.38 8 Reviews | Write a Review

Operator Average Quality
(21 Reviews)

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Review SummitCare Wallsend
8 reviews sorted by Date Rating Type
Edythe4427 Sep 25, 2018

90 year old father had fall in bathroom and broke his hip. Was contacted regarding fall. He was transferred to hospital on a Wednesday evening. I was contacted by Doctor and Anaethetist. He had operation on Friday and was back at the aged care home on Monday. The only complaint I have is that l did not receive a call from Management or Registered Nurse to enquire how Dad was. He is still recovering and his mobility is now quite limited. He has Altzimers

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Imelda87 Sep 01, 2016

My mother spent three weeks here in respite care. I wasn't informed that the organisation had been under investigation for poor care and suspicious deaths while in care. We found it incredibly difficult to get through to our mother - each time we phoned, staff informed us she wasn't a resident, or they had no idea where she was, or - on one occasion, crossly snapped "I'm on my tea break". We all found it frustrating and upsetting to be unable to speak to her on the phone. Definitely not good enough - thankfully it was only respite care. Absolutely not recommended.

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Arno6783 Mar 14, 2016

The aged care was sufficient for the circumstances but my father suffered some loss when a nurse accessed his key card and stole some money. The home eventually repaid the money but it affected him for the rest of the time in care until he passed away

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Wilbert2211 Dec 09, 2015

The staff and facility are beautiful, they are courteous to us as family, and obliging in all we request

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Dayna3903 Jul 16, 2015

beautiful aged care facility

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Lucie4544 Jul 10, 2015

Our Mum would not have had her 98th (almost 99th) birthday without the loving care provided by all staff at this Aged Care facility. She had had a major stroke 6 years previously and with their dedication, no one would have picked up that she had had a previous stroke. Well done Sugarloaf Gardens!

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Ole477 Jun 11, 2015

Good, new facility. Pleasant outlook and well maintained. Staff are pleasant, but seem overworked and inclined to overreact in some situations (for example, with suggestions of sedation for mild dementia issues). We've found that we need to be attentive and assertive. But otherwise no problem.

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Nowlan May 15, 2015

The staff at the aged care facility I visited regulary over 12 months took more care of the plants than the patients

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SummitCare (Australia)

Dear Nolan Thank you for taking time to write this review, at SummitCare we really value all feedback.I understand from reading your review there have been a few things that you are not happy with. With your permission I would like to gather a little bit more information from you about what has happened and your experience, if that’s possible please email me with your contact details on [email protected] Kind regards, Claire Ward, Group Marketing Manager, SummitCare (Australia)
Jun 10, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About SummitCare Wallsend

At SummitCare Wallsend you will find a welcoming environment staffed by a professional and highly experienced team that deliver quality care and support.Everything has been considered - the light-filled reception, spacious hallways, cosy lounges and superior accommodation. There are 142 Resident rooms available in single or twin and specialist care including behavioural support services for people with dementia.The Magnoila unit can also provides luxurious products and services to those who wish to have a little extra.Residents and their loved ones can enjoy relaxing in the external courtyard and Rose Garden – with its pergola, giant chess board and stunning landscaping. Inside, there are plenty of areas for both activities and quite time.SummitCare Wallsend is located within easy walking distance of bus stops, and plenty of parking is available.

Available Rooms

Room Name

Category 4

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

20m

Room Description

All rooms are beautifully appointed and all residents are able to enjoy all of the centre facilities.

Common Areas Description

From the light-filled reception area through to the spacious hallways cosy lounges and superior accommodation every element of the Wallsend aged care is state of the art and has been created with the utmost consideration for elegance comfort and ultimately resident wellbeing. The SummitCare Wallsend aged care facility residents and their loved ones enjoy relaxing and holding gatherings and barbecues in the external courtyard - the Rose Garden - with its attractive pergola giant chess board and stunning landscaping. Inside there are plenty of quiet nooks - for reading or more personal chats while separate dining rooms are available in each unit giving extra privacy if required.

Room Name

Category 2

Type

Single room + shared bathroom

Occupancy

1

No of rooms

1

Room size (sqm)

20m

Room Description

All rooms are beautifully appointed and all residents are able to enjoy all of the centre facilities.

Common Areas Description

From the light-filled reception area through to the spacious hallways cosy lounges and superior accommodation every element of the Wallsend aged care is state of the art and has been created with the utmost consideration for elegance comfort and ultimately resident wellbeing. The SummitCare Wallsend aged care facility residents and their loved ones enjoy relaxing and holding gatherings and barbecues in the external courtyard - the Rose Garden - with its attractive pergola giant chess board and stunning landscaping. Inside there are plenty of quiet nooks - for reading or more personal chats while separate dining rooms are available in each unit giving extra privacy if required.

Room Name

Category 5

Type

Single room + shared bathroom

Occupancy

1

No of rooms

1

Room size (sqm)

20m

Room Description

All rooms are beautifully appointed and all residents are able to enjoy all of the centre facilities.

Common Areas Description

From the light-filled reception area through to the spacious hallways cosy lounges and superior accommodation every element of the Wallsend aged care is state of the art and has been created with the utmost consideration for elegance comfort and ultimately resident wellbeing. The SummitCare Wallsend aged care facility residents and their loved ones enjoy relaxing and holding gatherings and barbecues in the external courtyard - the Rose Garden - with its attractive pergola giant chess board and stunning landscaping. Inside there are plenty of quiet nooks - for reading or more personal chats while separate dining rooms are available in each unit giving extra privacy if required.

Room Name

Category 6

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

1

Room size (sqm)

28m

Room Description

All rooms are beautifully appointed and all residents are able to enjoy all of the centre facilities.

Common Areas Description

From the light-filled reception area through to the spacious hallways cosy lounges and superior accommodation every element of the Wallsend aged care is state of the art and has been created with the utmost consideration for elegance comfort and ultimately resident wellbeing. The SummitCare Wallsend aged care facility residents and their loved ones enjoy relaxing and holding gatherings and barbecues in the external courtyard - the Rose Garden - with its attractive pergola giant chess board and stunning landscaping. Inside there are plenty of quiet nooks - for reading or more personal chats while separate dining rooms are available in each unit giving extra privacy if required.

Room Name

Category 1

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

20m

Room Description

All rooms are beautifully appointed and all residents are able to enjoy all of the centre facilities.

Common Areas Description

From the light-filled reception area through to the spacious hallways cosy lounges and superior accommodation every element of the Wallsend aged care is state of the art and has been created with the utmost consideration for elegance comfort and ultimately resident wellbeing. The SummitCare Wallsend aged care facility residents and their loved ones enjoy relaxing and holding gatherings and barbecues in the external courtyard - the Rose Garden - with its attractive pergola giant chess board and stunning landscaping. Inside there are plenty of quiet nooks - for reading or more personal chats while separate dining rooms are available in each unit giving extra privacy if required.

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