-
7 Bent St, Wallsend NSW 2287
-
Phone Show phone number
Operator
Operator Average Quality
(21 Reviews)
Room Vacancies:
Residential Accommodation Deposit:
Resident or Service User Review
Tour Review
- Quality of information provided
- Helpfulness of staff
- Quality of ambiance & general environment
- Overall quality
- Quality of building
- Quality of staff & care
- Quality of food
- Quality of lifestyle & wellbeing
- Overall quality
Get more information
SummitCare Wallsend (02) 4944 1500
Let us help you...Before you call, get more information.
Fill in your details to receive an email containing a free information pack with detailed information on this facility; and a free copy of the Aged Care Reviews '7 Step Guide to Aged Care Entry'
Your Information Pack will be emailed to you after providing your email address. You will also become a member of the AgedCareReviews.com.au website, and your details may be shared with the organisation in question for the purposes of providing you with further information.
Get more information
Receive an email containing:
- An information pack containing detailed information on this facility; and
- A free copy of the Aged Care Reviews '7 Step Guide to Aged Care Entry'
Your Information Pack will be emailed to you after providing your email address. You will also become a member of the AgedCareReviews.com.au website, and your details may be shared with the organisation in question for the purposes of providing you with further information.
Like to book a tour?
We noticed you've spent a bit of time researching this aged care facility.
Would you like to book a tour, and see it for yourself?
Book tour
Continue Reading
Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
90 year old father had fall in bathroom and broke his hip. Was contacted regarding fall. He was transferred to hospital on a Wednesday evening. I was contacted by Doctor and Anaethetist. He had operation on Friday and was back at the aged care home on Monday. The only complaint I have is that l did not receive a call from Management or Registered Nurse to enquire how Dad was. He is still recovering and his mobility is now quite limited. He has Altzimers
Was this review helpful?
My mother spent three weeks here in respite care. I wasn't informed that the organisation had been under investigation for poor care and suspicious deaths while in care. We found it incredibly difficult to get through to our mother - each time we phoned, staff informed us she wasn't a resident, or they had no idea where she was, or - on one occasion, crossly snapped "I'm on my tea break". We all found it frustrating and upsetting to be unable to speak to her on the phone. Definitely not good enough - thankfully it was only respite care. Absolutely not recommended.
Was this review helpful?
2
The aged care was sufficient for the circumstances but my father suffered some loss when a nurse accessed his key card and stole some money. The home eventually repaid the money but it affected him for the rest of the time in care until he passed away
Was this review helpful?
The staff and facility are beautiful, they are courteous to us as family, and obliging in all we request
Was this review helpful?
beautiful aged care facility
Was this review helpful?
Our Mum would not have had her 98th (almost 99th) birthday without the loving care provided by all staff at this Aged Care facility. She had had a major stroke 6 years previously and with their dedication, no one would have picked up that she had had a previous stroke. Well done Sugarloaf Gardens!
Was this review helpful?
Good, new facility. Pleasant outlook and well maintained. Staff are pleasant, but seem overworked and inclined to overreact in some situations (for example, with suggestions of sedation for mild dementia issues). We've found that we need to be attentive and assertive. But otherwise no problem.
Was this review helpful?
The staff at the aged care facility I visited regulary over 12 months took more care of the plants than the patients
Was this review helpful?
SummitCare (Australia)
Dear Nolan Thank you for taking time to write this review, at SummitCare we really value all feedback.I understand from reading your review there have been a few things that you are not happy with. With your permission I would like to gather a little bit more information from you about what has happened and your experience, if that’s possible please email me with your contact details on [email protected] Kind regards, Claire Ward, Group Marketing Manager, SummitCare (Australia)
Jun 10, 2015