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The Heights

1.5 2 Reviews | Write a Review

Operator Average Quality
(55 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

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Review The Heights
2 reviews sorted by Date Rating Type
Berneice1215 Jan 18, 2017

Sterile environment, more interested in flashy decor and self promotion than care.

Was this review helpful?  6

Cyrus1112 Mar 09, 2016

Glossy facilities hide a lack of basic care and compassion. No processes in place for communication with medical services or next of kin. Questionable staffing ratios.

Was this review helpful?  10

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About The Heights

Nestled in the leafy eastern Melbourne suburb of Donvale, The Heights sets the standard for premium quality aged living. The Heights offers luxury accommodation, dining and lifestyle options all within easy access of shops and public transport. In addition to luxury surroundings The Heights offers a TLC Health Club, cinema, hair salon and cafe where residents can entertain their guests. The TLC Primary Care medical centre located at The Heights allows our residents to access on-site general practitioners, a chronic disease management nurse and physiotherapists - giving peace of mind to you and your family. The Heights not only offers traditional residential aged care, but a range of apartment-style living options including single rooms, suites and apartments. This enables couples to remain living together when they require aged care. In addition to these options, The Heights offers a secure environment for residents requiring memory support.

Available Rooms

Room Name

Aged living apartment

Type

Single room + ensuite

Occupancy

1

No of rooms

2

Room size (sqm)

56.2

Room Description

Opened in 2013 The Heights is an aged care home located in the eastern Melbourne suburb of Donvale. The Heights offers the latest in luxury accommodation dining relaxation and healthcare to our residents and peace of mind for their families. Our aged living apartments offer a separate lounge and two bedrooms that can be occupied on a single resident basis or with a spouse or partner depending on the residents circumstances. All apartments include interior designed furnishings carpeted flooring and window dressings plus the option for residents to incorporate their own furniture into the dcor. Each apartment boasts a fully air conditioned and heated living area and bedrooms flooded by natural light and modern recessed lighting. Residents of our aged living apartments enjoy built-in wardrobes in both bedrooms kitchenette including a sink refrigerator and ample cupboard space a spacious modern private ensuite bathroom including built-in vanity unit easy access shower and toilet plus access to a choice of shared outdoor living areas.

Common Areas Description

To be provided

Room Name

Aged living suite

Type

Single room + ensuite

Occupancy

1

No of rooms

2

Room size (sqm)

36.1

Room Description

Opened in 2013 The Heights is an aged care home located in the eastern Melbourne suburb of Donvale. The Heights offers the latest in luxury accommodation dining relaxation and healthcare to our residents and peace of mind for their families. Our aged living suites offer a separate lounge and bedroom that can be occupied on a single resident basis or with a spouse or partner depending on the residents circumstances. All rooms include interior designed furnishings carpeted flooring and window dressings plus the option for residents to incorporate their own furniture into the dcor. Each room boasts a fully air conditioned and heated combined livingbedroom area flooded by natural light and modern recessed lighting. Residents of our aged living suites enjoy dual built-in wardrobes kitchenette including a sink refrigerator and ample cupboard space a spacious modern private ensuite bathroom including built-in vanity unit easy access shower and toilet plus access to a choice of shared outdoor living areas.

Common Areas Description

Residents of The Heights have access to a choice of lounge areas equipped with the latest in audio-visual equipment large flat-screen televisions and luxury interior designed furnishings. Residents can also relax in a choice of sunny outdoor areas featuring modern outdoor furniture landscaped gardens and fully-catered BBQ facilities. Residents their families and guests have access to a range of dining options from cafe style light meals to al-la-cart dining plus optional beer wine and soft drinks with meals. Our formal restaurant casual dining area and cafe are all decorated to the highest standards and use quality china glassware linen and cutlery. Residents preferences for meals are sought and options are available for residents on restricted diets. Our menus are also available on request to residents who wish to dine in their rooms. The private dining room is also available to cater for up to 16 guests in a formal dining atmosphere. The courtyard adjacent to the private dining room is also available for pre-dinner drinks or cocktail functions.

Room Name

Standard room

Type

Single room + ensuite

Occupancy

1

No of rooms

14

Room size (sqm)

18.6

Room Description

Opened in 2013 The Heights is an aged care home located in the eastern Melbourne suburb of Donvale. The Heights offers the latest in luxury accommodation dining relaxation and healthcare to our residents and peace of mind for their families. Our standard rooms offer accommodation on a single bed basis. All rooms include interior designed furnishings carpeted flooring and window dressings. Each room boasts a fully air conditioned and heated combined livingbedroom area flooded by natural light and modern recessed lighting. Residents of our standard rooms enjoy a built-in wardrobe kitchenette including a sink refrigerator and ample cupboard space a spacious modern private ensuite bathroom including built-in vanity unit easy access shower and toilet plus access to a choice of shared outdoor living areas.

Common Areas Description

Residents of The Heights have access to a choice of lounge areas equipped with the latest in audio-visual equipment large flat-screen televisions and luxury interior designed furnishings. Residents can also relax in a choice of sunny outdoor areas featuring modern outdoor furniture landscaped gardens and fully-catered BBQ facilities. Residents their families and guests have access to a range of dining options from cafe style light meals to al-la-cart dining plus optional beer wine and soft drinks with meals. Our formal restaurant casual dining area and caf are all decorated to the highest standards and use quality china glassware linen and cutlery. Residents preferences for meals are sought and options are available for residents on restricted diets. Our menus are also available on request to residents who wish to dine in their rooms. The private dining room is also available to cater for up to 16 guests in a formal dining atmosphere. The courtyard adjacent to the private dining room is also available for pre-dinner drinks or cocktail functions.

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