Welcoming and all well explained to us as family of a dementia patient. So far, very happy with care and kindness of all staff
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Berneice1215
8 years ago
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Sterile environment, more interested in flashy decor and self promotion than care.
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11
Cyrus1112
9 years ago
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Glossy facilities hide a lack of basic care and compassion. No processes in place for communication with medical services or next of kin. Questionable staffing ratios.
Nestled in the leafy eastern Melbourne suburb of Donvale, The Heights sets the standard for premium quality aged living. The Heights offers luxury accommodation, dining and lifestyle options all within easy access of shops and public transport. In addition to luxury surroundings The Heights offers a TLC Health Club, cinema, hair salon and cafe where residents can entertain their guests. The TLC Primary Care medical centre located at The Heights allows our residents to access on-site general practitioners, a chronic disease management nurse and physiotherapists - giving peace of mind to you and your family. The Heights not only offers traditional residential aged care, but a range of apartment-style living options including single rooms, suites and apartments. This enables couples to remain living together when they require aged care. In addition to these options, The Heights offers a secure environment for residents requiring memory support.