Kindness care and efficiency are paramount

My dad is in an AGED CARE facility in Northern NSW. I cannot fault the facility, or the food. The staff are lovely, but I was very upset as to how my sister and I had to rush, to sell dad's home. Dad has dementia, Parkinson's and numerous other health issues. Luckily my sister found him a room, but with only 61 days respite, it was very difficult, going through dad's house, getting rid of a lot of his personal things, and having the house on the ...

I flew from Sydney to Gold Coast min every week to address health and food as well as laundry issues I was constantly having to call doctors from outside the facility when it was blatantly obvious there was infection..on the day my father passed there was no medical assistance called therefore he suffered for hours and died a cruel death from emphysema..i was contacted at 9pm stating he wasn't going to make it ?? But he had already passed away..t...

The staff and care at the Facilty are excellent. Management are very approachable and accomodating. My Mum was very happy here and I highly recommend the site to anyone wanting to place a family member here

My great-uncle has been here for sometime at Opal Florence Tower. Most staff are caring, however, I've been double checking on the meals and found that a lot of meals are being delivered to his room cold. Quality of meals is digusting to be honest. Twice in one week, he was given 1 party pie, 1 party sausage roll with a dallop of mashed potato. Sometimes he doesn't see a staff member from one meal to another. If he fell, no one would know for hou...