My mother is here in self care. It really is now self care. When she arrived people from the Hostel section could come and help if needed, they would bring up the post, meals were available and reasonably priced. Since then they are reluctant to manage deliveries, and meals have increased in cost and decreased in quality. Emergency care has been outsourced, so even if there's an emergency they rely on the Ambulance or a Secure Call Centre. There ...

My Mother is comfortable and well cared for.. That's the main thing for my family and I..

Staff are 2nd to none...We had a small problem a few months ago and I sent in a complaint form as it was a Sunday afternoon.. Monday morning it was dealt with and then a follow up phone call a week later... Can't ask for more than that...