As the facility is smaller than most (90 beds) I found it, the staff and the care to be more personal. However, at times, I feel the staffing level in the Dementia area could be increased particularly during meal times.
Facility reply:
Thank you for taking the time to write a review about Vasey RSL Care Bundoora. We are happy to hear that you found the care to be more personal and were happy with staff. We will ensure your comments are passed on to the relevant decision-makers.
6 years ago
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Viola9858
6 years ago
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My mum moved into Vasey House in Bundoora, Victoria.
My mum was in palliative care and was cared for by extremely caring and sensitive staff. Mums time at Vasey was 6 weeks. Our family was kept informed and we were listened to by staff. We are very grateful that mum spent her last weeks at Vasey.
Facility reply:
Thank you for taking the time to provide a review of your experience of the care at Vasey RSL Care Bundoora, especially at such a difficult time. It’s good to hear that you were happy with the staff and the care they gave to your mum in her last few weeks. We hope your comments will help others who are seeking the right home for themselves or their loved one.
Kind regards, Janna Voloshin, CEO.
6 years ago
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Coral123
7 years ago
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Activities could have been better. More variety
Facility reply:
Thank you for taking the time to provide a review about Vasey House Bundoora and to give a five star rating. Your comments regarding the activities will be passed on to the Residential Manager there, and if you would like to provide further details or suggestions, we would love to hear from you – please contact the Residential Manager on 03 9466 9615.
Thanks again for your feedback and for assisting others to make an informed choice about aged care.
Kind regards
Janna Voloshin, CEO
7 years ago
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Elisabeth1840
7 years ago
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Generally the standard of care and the interest shown in the welfare of the residents is excellent.
Facility reply:
Thank you for writing a review about Vasey House Bundoora for Aged Care Reviews. We are very happy to hear that you find the standard of care to be excellent. We appreciate you providing this review to assist others in making an informed decision about care for themselves or their loved ones.
Kind regards
Janna Voloshin, CEO
7 years ago
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Kaspa3
7 years ago
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There are some very attentive nurses, but on occasion they have failed dismally eg. ringing me to say Mym only had one bra and it was being washed, so she wasn't able to do anything til the next day. When I arrived I asked the person who was on duty putting clothes away. She suggested looking in her drawers which I did. On top of her lingerie drawer I found another crumpled in some clothing. Now what do you make of that? Laziness? Incompetence? C...
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Facility reply:
Thank you for taking the time to write a review about Vasey House on Aged Care Reviews. We are pleased to hear that you have had good experiences with our staff, but concerned to hear that there have been problems with your mum’s laundry and with moving rooms, and that you feel that the cleaning is not of a good enough standard. I will take up these issues with the Residential Manager, and if you would like to speak to her further about these matters, please call her on 03 9466 9615.
I sincerely hope that we can resolve these issues and ensure that your mum receives the care you expect for her.
Thank you again for reviewing our home in Bundoora.
Kind regards
Janna Voloshin, CEO
Vasey RSL Care Bundoora is located close to the Mt Cooper Estate in Bundoora, an iconic and sophisticated area with buildings of authentic charm. Manicured gardens and safe internal courtyards are central to the peaceful atmosphere, making Vasey RSL Care Bundoora the perfect setting for residents and families to enjoy times together. A varied activity program is offered to residents including gardening, pet therapy, mens group and extensive outings schedule. Visiting school children provide companionship and support to enhance the residents day-to-day life. Our dementia unit (memory support centre) provides the latest in care practices and aims to enrich the lives of residents by providing a safe, secure and happy environment.