Saddened by social isolation forced on my Father, they are happy now as he sleeps till after 11am, up for short amount of time and then goes back to bed.

My mother was active lucid and mobile whilst in care facility with no known illnesses. One morning I was contacted to say she had been transferred to Monash Hospital Emergency following a fall overnight I arrived to find that her voice was rasping She said she went to the toilet after mid night and fell on the floor Despite calling out for 5 hours no care staff checked on her until breakfast . The Emergency Doctor explained that X-rays showed h...

Whilst the building is new, the internal design does not afford staff the ability to monitor the residents needs and wants- too many corridors. Most of the care staff were kind, however the RN’s in charge were unable to plan and manage risks to resident health and well being. My mother needed the bathroom one night, fell and was not found for 4 hours even though she called out for help continually. She was i...

My partner's parents went into Villa Maria aged care In Clayton for health reasons some months ago. Naturally after all the adverse publicity we were anxious to find the right 'fit' for them. We are relieved that they are very happy there. They enjoy going to the chapel and fitness classes. They have commented and we have also witnessed how caring and kind the staff are. They have many visitors who are encouraged to visit at any time. Indeed ...

accommodation - large comfortable bedroom (singles with shared bathrooms) however poor design - difficult for staff to observe residents care needs, my mother was assaulted by another resident. Not enough staff, some demonstrate care for residents, most do not. Food bland and not nutritious for elderly - no evidence of individual likes or dislikes. very poor lifestyle program for individual choice, no-one reminds my mother when there is an activi...