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Waikerie Multi Purpose Service

3 2 Reviews | Write a Review

Operator Average Quality
(6 Reviews)

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Review Waikerie Multi Purpose Service
2 reviews sorted by Date Rating Type
linrick14 Jul 27, 2015

In my experience having my Mother in a home for ten years, I am disgusted with some of the staff. The good staff quite often move on, speaking to them, they said they just cannot treat the residence like some staff do. Even now, here are a few good staff. However, my Mothers last few years were hell for her, having delusions and being difficult, she was treated second class. I walked in SO many times hearing how staff were speaking to her. I followed the complaints process, the situation changed for a few weeks, but soon staff went back to the way they were. I believe there should be 'outside' neutral staff, sent to every nursing home to see just what goes on. Not once, but yearly. I even bought a cam for mums room, but I got so upset when speaking to the manager, was told it was against the law to use one, so I didn't.

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linrick14 Jul 27, 2015

I believe staff need to be interviewed differently. There also needs to have ad hoc audits by sending someone in to monitor staff behaviour. My Mother's experience was less than professional even after complaints process. I was downright disgusted by some, not all staff behaviour.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

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