We had a good gut feeling . Dad was made to feel welcome and his feelings validated . Newly renovated and homely . Residents seemed to be enjoying their activities . Rooms a good size .
Facility reply:
Thank you for your kind review. We have only recently found these reviews here and are happy you have felt welcome.
Thank you, Stuart (GM)
1 year ago
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Lucinda
2 years ago
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Would not even recommend this place to my worst enemy. The staff AND residents are bullied daily. Family concerns are ignored.
Facility reply:
Hi Lucinda,
Sorry for my late reply, we have only recently found your review which was left in January 2023. I have been running this Care Community for most of this year and have had feedback from our current families and residents that it is a friendly and caring Care Community. I can only apologise for any negative previous experience you have had in the past.
Kind regards, Stuart (GM)
1 year ago
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Rose McD
2 years ago
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My father was in Opal Gracedale now Warrandyte Gardens for 3 years. Every time I would speak to the manager, I was met with her back when I would come in the room as she had her desk facing a wall. What kind of manager does that? She never resolved any issues and trust me there was a lot, and she was downright useless to say the least.
Facility reply:
Hi Rose,
Sorry for our late reply, I have only recently found your review. I have been running Warrandyte Gardens since January and we have a happy and well-run Care Community. I hope you would now be able to see a marked improvement.
Kind regards, Stuart (GM)
1 year ago
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Sarah
2 years ago
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Opal only employ enrolled nurses to be their facility managers. Enrolled nurses have no capabilities or permissions to make clinical decisions, only registered nurses can. This makes for a very dangerous practice, which makes no one safe.
Facility reply:
Hi Sarah,
Sorry for our late reply, we have only recently found your review. Our General Managers are qualified to run our Care Communities and we have Registered Nurses and Care Managers with clinical qualifications to make clinical decisions. We would be pleased to talk this through with you further if you'd like to give us a call.
Kind regards, Stuart (GM)
1 year ago
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Jacinda4051
2 years ago
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Appeared poorly staffed although the carers I met appeared friendly. A lot of residents just sitting around, didn't see a lot of activities. Was showed type of meals by manager, wasn't impressed! I would hesitate to put my mother in this facility.
Premium Warrandyte rooms have a private ensuite, are extra-large, light-filled, contemporary and furnished with superior furniture with bay windows for extra space, meaning more room for added comfort.
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area
Room Name Premium
Type Single room + ensuite
Occupancy 1
No of rooms 5
Room Size (sqm) 25
Room Description
Premium Warrandyte rooms have a private ensuite, are extra-large, light-filled, contemporary and furnished with superior furniture with bay windows for extra space, meaning more room for added comfort.
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area
Room Name Standard Companion
Type Shared room + ensuite
Occupancy 2
No of rooms 4
Room Size (sqm) 25
Room Description
Companion rooms have a shared en-suite, are light-filled, contemporary and furnished with superior furniture.
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area
Room Name Classic
Type Single room + shared bathroom
Occupancy 1
No of rooms 37
Room Size (sqm) 11.5-15
Room Description
Standard Single rooms have a shared bathroom, are light-filled, contemporary and furnished with superior furniture
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area
Room Name Superior Plus
Type Single room + ensuite
Occupancy 1
No of rooms 42
Room Size (sqm) 20-26
Room Description
Superior Warrandyte rooms have a private ensuite, are large, light-filled, contemporary, furnished with superior furniture with bay windows for extra space, meaning more room for added comfort.
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area
Room Name Premium Companion
Type Shared room + ensuite
Occupancy 2
No of rooms 1
Room Size (sqm) 33
Room Description
Premium Warrandyte rooms have a private ensuite, are extra large, light-filled, contemporary and furnished with superior furniture with bay windows for extra space, meaning more room for added comfort.
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area
Room Name Superior
Type Single room + shared bathroom
Occupancy 1
No of rooms 16
Room Size (sqm) 14-22.5
Room Description
Superior Somerset rooms have a shared bathroom room, are extra large, light-filled and furnished with superior furniture.
Common Areas Description
Common areas include dining, multiple lounge areas, a multipurpose activity area