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Operator Average Quality
(32 Reviews)

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Review Water Gardens
4 reviews sorted by Date Rating Type
Noelia775 Sep 27, 2018

My mother is in an aged care facility, she suffers with dementia. My concern is the ratio of staff per residents . Mum is in a dementia specific area and we’ve been told by management countless times that there will not be any more staff hired . Another major issue is the facility needs to be cleaned . It’s pure filth . My family goes on a daily basis and we clean my mothers room . The toilets are always dirty. Dining area floors are filth. Furniture needs to be cleaned . Carpets need to be cleaned.

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Marianne7399 Nov 20, 2016

There is no consistency in the quality of the food. Its a bit of a hit and miss. The food is very unremarkable. The staff to resident ratio is not sufficient, and residents requiring high levels of care are left in the sitting room all alone. When a PCA goes on a break, there is only one left to care for the residents. Residents sustain injuries and no one on staff can explain how it happened. After numerous discussions with management about various issues, nothing ever gets done or changes. The furniture is filthy and needs to be upgraded.

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Luisa7016 Oct 14, 2016

This facility is well below average. Where do I start? People are forced to give their laundry to family members to wash as the service is appalling. The food is terrible, and probably not fit for an animal. The place is full of sick people, mentally and physically and this is entirely depressing for the other residence who just want to get on with things. The rooms are too close so the poor residence hear annoying frustrating noises 24/7 from people who need to be in hospitals. The emergency buttons are not attended for at least 1 hour. I have witnessed this myself. The staff need to learn the English language

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Crystal4811 Apr 20, 2016

Weekend staff ratio low. Recption area is left empty. Father with dementia has found he's way out of the building twice on a weekend following visitors out. Weekend staff have forgotten to administer medication at correct times. Laundry service appalling. Even with labelled clothing a majority of clothes dont make there way back to the room and when they do it can be days later, leaving him without a change of clothes.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Water Gardens

Conveniently located next to Water Gardens Shopping Centre in Sydenham, our home offers residents an exceptional living environment. Our professional team of experienced staff ensure each resident’s specialised needs are met. Services include 24-hour nursing care and allied health services, the theatre, library, café, a private function room and various other luxurious features. The stylish and colourful design of the Water Gardens home creates a vibrant and uplifting atmosphere for our residents.Water Gardens is a community-focused aged care home, offering a unique ‘Lifestyle Program’ consisting of exciting activities focused on health and wellbeing and a sense of community. Furthermore, the ‘Lifestyle Program’ includes entertainers, one-to-one time, hand massage therapy, church services, bus outings and more.

Available Rooms

Room Name



Single room + ensuite



No of rooms


Room size (sqm)

19 - 20 Square Meters

Room Description

All rooms are spacious and luxurious featuring individually controlled heaters built in robe private ensuites telephone emergency call bells fire protection system flat screen televisions and ceiling fans.

Flooring and drapes are stunningly contemporary and to a very high standard

Common Areas Description

A number of spacious light filled lounges are available to all residents including comfortable furniture heating cooling fire places large screen televisions music an aquarium. All of this is intended to provide an ambient homely environment. Additionally the home has its own library containing hundreds of books with a separate area for reading quiet time. A fully equipped picture theatre is complemented with contemporary seating a surround sound system. The home also provides a caf hairdressing salon available for beautician treatments masseuse when sought.

External barbecues areas living and areas designated for safety form part of the overall building supported by beautiful garden areas

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