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Werribee Terrace Aged Care Facility

2 6 Reviews | Write a Review

Operator Average Quality
(154 Reviews)

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Review Werribee Terrace Aged Care Facility
6 reviews sorted by Date Rating Type
Katlyn3171 Jul 31, 2017

Lack of communication between management to families. Unfriendly staff to relatives. zipping lips of asked a question Very rude. Very few activities apart from TV... outings few and far between. Care is limited due to under staffing and lack of language...ie English. . continence aids limited.. even to dementia patients. Dr visits only if required. not regular. residents usual medications removed in some cases with out consultation with family POA.'s. Extra English speaking staff only whenever accreditation is due. This facility requires more unannounced inspections.

Was this review helpful?  3

Anonymous395 Apr 21, 2016

Rudeness of managment...Low staff numbers and high ratios. . Relative taken off much needed medications ...by visiting Dr. Staff notTrained in various aged care management of health problems. Too many overseas workets who are not trained. Continuity of staff for the elderly is important. Management driven by money not care.

Was this review helpful?  4

Robin9135 Oct 01, 2015

My husband was there not long moved from another residential age care which was closing down,he had been there 20 yrs from a age mids 20 s from an asthma attack. This place was already under a lot of standards any way there normal staff was always changing using a lot of agencies where staff were not informed about patients any there needs or they weren't interested to find out ,which resulted in he passed away my husband could feed himself with help and left him to do it and he chocked and inhaled food and with in days he passed you just can't be there every minute to watch what goes on in theses places ,must say this happen a few years ago .

Was this review helpful?  1

ourladyofthrift Aug 08, 2014

The staff are nice and the centre is reasonable, however the staff are run off their feet. More staff are needed in the high care section.

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Willow Biles Jul 08, 2014

Have a relative in this facility. Communication with staff is difficult. DON not interested in families input. Definitely not enough entertainment or Occupational Therapy for residents. Food provided is good. Some issues with cleanliness of room and resident.

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Beulah1719 Jun 11, 2014

My Father is in this Facility. The medical/nursing care is pretty good overall however the lifestyle care needs a shake up. Not enough entertainment and excursions cancelled at the last minute. It's pretty boring in there for the residents. Very clean, meals are not bad.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Werribee Terrace Aged Care Facility

Estia Health Werribee is an attractive, light-filled residence characterised by a friendly atmosphere and modern amenities.Located close to public transport, shopping, cafes, medical centres and Werribee Mercy Hospital, this welcoming residence features spacious and light filled living rooms with views on to beautifully maintained gardens.Various members of staff speak a second language, and a number have been at the residence for many years, providing a genuine sense of familiarity, stability and understanding.

Available Rooms

Room Name

Single room with shared bathroom

Type

Single room + shared bathroom

Occupancy

1

No of rooms

8

Room size (sqm)

20-25 sqm

Room Description

Private rooms at Estia Health Werribee are light and spacious with adjustable bed generous built-in wardrobe with shelves chest of drawers ceiling fan radiator heating call-bell and telephone and television connections. Some rooms open towards the garden while others face out onto courtyards. Shared with the neighbouring room bathrooms include open shower with ample space for supportive equipment exhaust fan with heat lighting and vanity.

Common Areas Description

Sun-filled large living spaces with cosy comfortable furnishings include large flat screen televisions and Foxtel while smaller lounges provide the perfect place for intimate conversations or quiet personal time.
Bookshelves are scattered throughout the residence for those who enjoy reading and a billiards table and piano offer different kinds of entertainment. Dining areas include a small private function room where family and friends can enjoy meals and celebrations together. Our French-style caf area which transforms into a movie theatre with 3D projector and popcorn machine is a definite favourite with residents and visitors alike.
Outdoors three tranquil landscaped courtyards offer a natural environment for either relaxing or socialising with magnificent roses fruit trees and raised veggie gardens creating a perfect barbeque location and varied natural landscapes all year.

Room Name

Single room + ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

64

Room size (sqm)

30-35 m2

Room Description

Private rooms at Estia Health Werribee are light and spacious with adjustable bed generous built-in wardrobe with shelves chest of drawers ceiling fan radiator heating call-bell and telephone and television connections. Some rooms open towards the garden while others face out onto courtyards. Ensuites include open shower with ample space for supportive equipment exhaust fan with heat lighting and vanity.

Common Areas Description

Sun-filled large living spaces with cosy comfortable furnishings include large flat screen televisions and Foxtel while smaller lounges provide the perfect place for intimate conversations or quiet personal time.Bookshelves are scattered throughout the residence for those who enjoy reading and a billiards table and piano offer different kinds of entertainment. Dining areas include a small private function room where family and friends can enjoy meals and celebrations together. Our French-style caf area which transforms into a movie theatre with 3D projector and popcorn machine is a definite favourite with residents and visitors alike. Outdoors three tranquil landscaped courtyards offer a natural environment for either relaxing or socialising with magnificent roses fruit trees and raised veggie gardens creating a perfect barbeque location and varied natural landscapes all year.

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