Nash Court, Sinnamon Village, Sinnamon Park. Queensland. * Understaffed. Ratio of staff to residents needs to increase to allow adequate care of and time spent with residents. * Medication management average. * Some personal carer staff are offensive to residents and their family members. To be fair, there are a number of very dedicated staff. * New and some existing carer staff need to be more comprehensively trained, and communication ski...

Majority of staff there are heartless people. They do the minimum and ignored the call for help from residents. The more we complain the lesser care our mom gets. The quality of the building looks nice, but don't be fooled by it.

Regular complains will be met with intimidation and retribution from some of the nursing staff.