9 businesses total
- Level 4, 15 Kensington St St Kogarah NSW 2217
- Phone - (02) 9587 4555
- 21 reviews
Oct 10, 2018
Really sad. I heard nothing but complaints from the residents in the whole time a had a parent there. The whole concept of Aged Care in Australia needs to be overhauled. It is a systemic problem. One prays the Royal Commission addresses the inadequacies and disgrace of aged care in Australian Society.
Jul 31, 2017
The staff at this facility are pleasant and very helpful to my mum and try their best to accommodate her needs.She has been there for 5 1/2 years and it is not always nice to go to these facilities but I am also treated in a very pleasant manner by all the staff which makes it more bearable.
Jun 3, 2017
This facility is now owned by Estia who apperantly pride themselves on the dinning experience for the residents. This is an absolute disgrace the food cooked for these residents is what ever the cook feels like cooking...mainly party pies. These meals are not paid for by Estia these meals are paid for by the residents!!!! Avoid this Facility!!!!
May 10, 2017
My uncle died in hospital two days after leaving Kilbride. He was 40 kgs, had not been bathed, fed or cared for for months. On his death certificate the doctor noted the cause of death was Septicemia. An infection of the blood also known as blood poisoning. This was caused by the filthy, rotting, necrotic bedsores that he had on his feet, back and bottom. Incompetent staff failed to care for him properly and not only allowed bedsores to develop but become infected and due to not being treated, killed him. Don't allow any of your aged family members with high needs to go here if you don't want them neglected.
Was this review helpful? 1
Aug 15, 2016
Mar 15, 2016
Mar 9, 2016
Dec 3, 2015
Nov 30, 2015
Our mother deteriorated fairly quickly and the staff were not actively aware of the changes in her physical, mental and cognitive health. I felt I made the alerts and generallt i was right though they should havd picked it up quicker than i did. Having said that, the individual nurses were beautiful and gave our mother a dignified and peaceful passing. .
Nov 30, 2015
Sadly Mum went into this facility but was treated so well and loving. The staff had conversation with her, which I found very rewarding as Mum didn't have dementia. They had entertainment and many places to wheel Mum to for some one on one time with me. The garden is beautiful and Mum delighted in showing visitors the flowers etc. Most of all Mum was treated with dignity and respect as were the other patients. I so appreciated Merrylands Aged Care. Thank you for allowing me to speak so highly of a well recommended facility. Chris (Mavis) Ratcliffe.
Oct 13, 2015
Jun 9, 2015
Jun 3, 2015
I believe that the facility does a wonderful job in looking after my mother-in-law. We know that they are always caring and look after her every need, something we would not be able to do ourselves at this stage as she needs full time care. When we contact them about any worry we might have with her, they are very obliging and always get straight onto dealing with the issue and get back to us with information on her. This is very important to us. We don't have to worry about her when we go away on holidays as she looked after, and her hostel room in this facility is very clean and set up right for her needs.
Jun 2, 2015
I had to find aged care for my uncle near me, as I am the only relative that wants to care for him. I checked out four places; one didn't take dementia. I had the runaround from IRT at Woonona (I live at Thirroul) who made it very difficult even to view a room. The other place Illawarra Care at Berkeley only kept their dementia patients locked up downstairs, away from the general inmates. This was a beautiful building but had my uncle gone there he would have had to negotiate the stairs to join others for meals or entertainment. There were NO lifts. The final place I found which I eventually put him in was Wollongong Nursing Home. They immediately welcomed him, made the process of admitting him very straightforward, and whilst the building is good but average, the quality of outstanding care he is receiving is exceptional. The staff are all friendly, attentive and helpful and available for discussion at any time. I pop in at odd times around 3 times a week, and have observed the high standard of meals, his dress is clean, and they include him in activities with other people. I couldn't be more happier or relieved that he is being so well cared for. If you are going to award homes I would certainly recommend this one, I am so happy to leave my uncle there and thank my lucky stars that those other homes were so unhelpful and uninviting as even though it is further for me to travel, its a much better place.
Was this review helpful? 1
May 26, 2015
My mother was was suffering from Motor Neurone dsease and was place in care . She was there four days before returning to hospital where she died 4 days later. The room they put my mother in was depressing in the nursing home.Drab,no windows like the end of the home where you could be forgotten unless they had to walk past for some reason. SO awful I would never ever recommend this place.
Was this review helpful? 2
May 23, 2015
My mum went into aged care after my dad died and she had a stroke on the same day. If I had to choose for myself i would put her into the fanciest facility so when i visit her it is a more pleasant experience for myself because where she is, is very old and needs a renovation, but at the end of the day its the care she gets and not my experience visiting her that matters
May 23, 2015
May 20, 2015
My mother-in-law was in aged care in Campbelltown, lack of professional staff was our main concern. Some were very nice. The room she was in was very cold and they kept turning off the heat, My husband, her son, eventually put a portable air conditioner in her room so she could be comfortable.
May 15, 2015
Aug 19, 2014
My mother was in aged care for 10yrs, over that time we were never happy with the treatment she received. They put someone else false teeth in her mouth, as they had lost hers, they continually dressed her poorly, even though we washed and ironed her clothes, put outfits that matched on the one hanger, they still could not match things. I found the night staff had no idea about the medication my mum was on, you had to watch them all the time, and if you rang for assistance there was never anyone around. On many occasions residents were in trouble and I would have to go and find someone to help them. I would say there were only 2 or 3 staff that really cared and took pride in there job. It just seemed most of them were there just to get there wage. There were always temps there and most of them could not speak English properly,which makes it hard for old people to understand them, then they would get annoyed with the residents. My mother always dressed lovely and it would break our hearts to go and visit or pick her up and take her out, when they had dressed her in someone else clothes that were 3 or 4sizes to big for her. On the whole I really don,t have anything good to say about my experience with the facility. On a number of accassions we would have to take her for tests, sometimes she was so dehydrated that they could not do the tests.