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Pine Lodge Aged Care Facility

1 business total

Pine Lodge Aged Care Facility

(5.0)
  • 18 Balham Rd Rocklea QLD 4106
  • Phone - (07) 3277 5841
  • 2 reviews
5.0 (2 Reviews) Average Operator Rating

Ira Winston

Oct 2, 2017

I placed my Mum, who was almost 99, in the care of this extraordinary and caring establishment and I have nothing but praise for each and every person I encountered at Pine Lodge. I always swore that I would never place Mum into care unless I could no longer care for her on my own, as I had done for the past decade. Mum stopped walking and had onset dementia and so I had little choice in the end. My first choice of a Care Facility was always Pine Lodge and I was so blessed to get Mum a place after only listing her just 30 days earlier. From the very first moment she arrived, Mum was made to feel welcome and loved. She wanted for nothing and she was always cared for in a thoughtful, respectful and equitable manner. Mum could blow up at a moment's notice if she was ever put out and if she ever did, the management would always check in with her to ensure that she was being treated well and that her every need was being met. One of the most outstanding elements of care that I noticed at Pine Lodge was the time devoted to each person who, for whatever reason, could not feed themselves. Not less that 20 minutes per person was devoted to anyone who found it difficult to feed themselves. Often a speech pathologist was also brought in to see if there were unrelated difficulties which could be addressed with some extra professional care. In all of our lives, there is a beginning, a middle and an end. When Mum decided she had run her race, I requested palliative care and it was provided with compassion, grace and the most wonderful care. This was not just for Mum. My needs were also catered for and I was treated like a valued part of the greater Pine Lodge family as well as Mum was. I had time , as did Mum, to travel so peacefully through the final days of her life, so on the day when she breathed her last breath on this earth, we were both at peace and completely accepting of God's Will. Indeed I will never forget the utter kindness and unobtrusive care of the RN, Laura, on the day. She epitomized the loveliness of all who make up the greater family that the Pine Lodge team is to all who enter their home. Angels surely walk among us and there is so much evidence of these shining lights in this beautiful environment. Even the Operations Manager is approaching 30 years of committed service so this further demonstrates the continuity of management and care in this extraordinary resource in our community. It surely earns the reputation it has as a flagship facility. I still visit this place to maintain friendships with others who have been a wonderful part of Mum's life and mine and I always feel welcome and valued as I walk through the door and immediately feel the peace and cheer of this truly wonderful facility. Each day of my life I wake up and expect a miracle. I experienced so many in the short time I shared Mum's last weeks on this earth. I will always be grateful for the chance to entrust my Mum to the care and love she experienced at Pine Lodge. Thank you!

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Jarod9266

Mar 17, 2016

Overall an excellent place. Staff are friendly and helpful. Good quality of care overall.

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