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Dependable Care Pty Ltd

4 businesses total

Dependable Care Pty Ltd

  • 37 Bamfield Rd Heidelberg Heights VIC 3081
  • Phone - (03) 9457 1445
  • 2 reviews
2.0 (2 Reviews) Average Operator Rating


Oct 15, 2015

Facility: Reservoir Lodge

an absolutely atrocious living environment for anyone unfortunate enough to be going through a time of hardship. the food does not have anywhere near enough nutritional value that the human body needs, the staff come across as rather conceited, condescending, and lack quite a large amount of sympathy, empathy and understanding and don't really support you through any endevours you wish to persue. the building and facilities themselves are decrepit and worn down, yet still contain a clinical vibe to them. imagine the most run down doctors practice you can think of and then picture it being converted into units. this is not a nice place. this place does not have a saving grace. i guess the only thing this business does is prove that there is a massive problem within the sector for the funding for aged care services within our government, and it's sad to know that the elderly aren't nurtured and well looked after, but rather treated like second class citizens in a place that will potentially be their home for the rest of their remaining lives. this place should not be considered a last resort. this place isn't the bottom of the barrel. it does not deserve to be mentioned in the same sentence as a barrel. from witnessing staff sleeping in the office with one another, being served baked beans on toast for dinner, being given no recreational activities to occupy myself, and being treated with no respect or dignity whatsoever which diminished my self esteem, i think i've said enough. approximately $200 - $300 per fortnight per resident is in no way justifiable considering what's not avaliable, as it lacks in every department.

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Jan 20, 2014

Facility: Bamfield Lodge

I visited this quiet, small facility whilst inspecting various facilities in the north-east of Melbourne for my grandmother. I found this facility to be very small and cosy, not at all extravagant, but felt that a smaller facility like this one (it only has 22 low care beds) would be able to provide a greater and more personal care for my grandmother. The information I was provided with was excellent and I felt very confident that the employee giving me the tour was not with holding any information. The rooms are of average size, sparsely furnished, but do contain their own en-suite for each room which was very practically and aesthetically nice. I can't find much fault from what I saw during my inspection, as it isn't as extravagant as other places I have inspected; it did have a warmth and personability about it.

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