Sign In
Validation
Confirmation
Confirmation
Join Now
Refer a friend or relative
Prefer to talk to a real person? 1300 775 870

Dorset Lodge & Crofton House

2 businesses total

Dorset Lodge & Crofton House

(2.0)
  • 14 Lithgow Ave Blackburn VIC 3130
  • Phone - (03) 9877 1363
  • 1 review
2.0 (1 Reviews) Average Operator Rating

Renee2452

Oct 1, 2016

Facility: Crofton House SRS

At first, Crofton House was not that far from their advertised claims to be a "the very best of comfort and care around the clock." At the time, the staff- particularly the foreign staff- were lovely. Afterwards, cracks started to appear- rooms were not repaired, carers were under pressure, cleaning was below average, and the food was not palatable. When we made complaints, the fundamental problems remained. We were especially concerned about the very poor standard of food served by a non-qualified cook- it was simply reheated rubbish from previous days which made my grandmother sick. The final straw was that there was a major coverup about a stolen piece of jewellery directly from my grandmother's neck. Beyond the attention of some of the carers and the location, there is nothing to recommend it. I believe that other relatives/guardians have not complained about this facility because they do not visit regularly to know any better; they also get false information from the manager as we did. I hope Crofton House gets taken over by people who actually care about the elderly. They deserve better.

Was this review helpful?